Thanksgiving of 2009 I bought a samsung clx-3175fn printer for me and another person. It was really inexpensive, the toner was cheap, and everything seemed like a great deal at the time. Then trouble started. My friend’s printer stopped scanning. It would still print and you could fax from your pc but scanning resulted in a solid black page. He contacted Samsung. They started giving him the run around. I did some research and came up with this bit of info here. Apparently Samsung’s warranty service is so bad they have been sued because of it. The State of New Jersey took out a class action suit against them as well. You can read about it here. I don’t like bashing people or products but Samsung is not standing behind their products.
Anyways that brings me to today’s frustration. Customer brings me a Samsung clp-600n printer with a left side fan error message. Samsung told him he would have to replace the fan since it’s out of warranty. I replaced said fan and it didn’t work. I did some reading and found another possible solution here. Which didn’t work for my client. So now he’s got a printer that is good for nothing but a very heavy boat anchor.
As a consumer I would caution people about Samsung products. The product may be great, good luck getting help if you need it.